ECommerce Support Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,500,000
Job Title: Technical Customer Service Representative

This role demands exceptional leadership abilities, extensive experience in customer service management, and a solid understanding of eCommerce operations.

About the Job:
  • Identify and resolve root causes of systemic customer issues to prevent recurrence.
  • Deliver prompt, professional, and effective support via email and chat.
  • Troubleshoot technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain a comprehensive understanding of products, services, and internal processes.
  • Oversee order fulfillment process, ensuring precision, timeliness, and attention to detail.
  • Utilize tools such as Shopify, Recharge, Rebuy, and Gorgias CRM to manage customer inquiries and interactions effectively.
  • Contribute to creation and enhancement of help center articles and FAQs to improve self-service options.
  • Stay informed about product updates, new features, and releases to provide accurate and up-to-date customer support.
Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
  • Proven expertise in customer support, with a strong preference for eCommerce experience.
  • Exceptional technical aptitude with ability to quickly adapt to new tools and technologies.
  • Proficiency in Shopify, Recharge, and Gorgias CRM (experience with subscription management platforms highly preferred).
  • Advanced skills in Google Workspace and Microsoft Office Suite.
  • Experience leveraging data analytics tools to monitor performance and drive continuous improvement.

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