Customer Service and Logistics Expert

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time A$18,000 - A$24,000
About the Role

We are seeking a highly organised and proactive Customer Service and Logistics Coordinator to join our team.

Key Responsibilities:
  • Sending confirmation emails to customers outlining delivery or pick-up expectations
  • Liaising with customers to provide clear, timely updates on furniture delivery timeframes
  • Coordinating and creating a weekly logistics spreadsheet for interstate deliveries
  • Working closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders
  • Assisting with pre-orders by tracking expected arrival times and scheduling deliveries accordingly
  • Tracking, monitoring and following up on deliveries to ensure timely completion
  • Maintaining accurate records of delivery schedules and customer interactions
  • Providing administrative support related to logistics and customer service
Requirements:
  • Previous experience in customer service, logistics or e-commerce operations is preferred
  • Experience with Shopify or similar e-commerce platforms is required
  • Strong written and verbal communication skills are essential for clear and professional customer emails
  • Highly organised with excellent attention to detail and record keeping
  • Comfortable using spreadsheets for delivery coordination
  • Ability to multitask and prioritise in a fast-paced environment
  • Problem-solving skills and a customer-first mindset
Work Arrangement & Expectations:
  • This is a remote role that will be set up as an independent contractor engagement
  • Be available for meetings and collaboration during core business hours
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on your LinkedIn profile (clearly marked as 'Independent Contractor')

This is a fantastic opportunity to work with a well-established Australian furniture retailer known for delivering high-quality products and exceptional customer service.

The ideal candidate will be highly organised, proactive and detail-oriented with strong communication skills and experience in customer service, logistics or e-commerce operations.

We offer a competitive compensation package and the opportunity to work with a dynamic team in a fast-paced environment.

This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding customer service.

You will be responsible for sending confirmation emails to customers outlining delivery or pick-up expectations, liaising with customers to provide clear, timely updates on furniture delivery timeframes and coordinating and creating a weekly logistics spreadsheet for interstate deliveries.

This role requires previous experience in customer service, logistics or e-commerce operations, experience with Shopify or similar e-commerce platforms and strong written and verbal communication skills.

As a Customer Service and Logistics Coordinator, you will work closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders and assist with pre-orders by tracking expected arrival times and scheduling deliveries accordingly.

You will also be responsible for tracking, monitoring and following up on deliveries to ensure timely completion and maintaining accurate records of delivery schedules and customer interactions.

This role offers a competitive compensation package and the opportunity to work with a dynamic team in a fast-paced environment.

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