Customer Care Associate
3 days ago
JOB SUMMARY
The Customer Care Associate is responsible for providing timely assistance and feedback to customers with their inquiries and concerns raised via SMS, call, email or chat.
RESPONSIBILITIES
- Answer phone calls and attend to live chat pertaining to general inquiries such as but not limited to casino events, theater shows, live concerts, movie screening time, casino & hotel promotions, mall activities, slots and table games tournaments, membership concerns, shuttle service program, and all other related inquiries
- Reply to email inquiries of customers in a professional manner based on the set standards and in accordance to email etiquette
- Facilitate sending of SMS and collate feedback from incoming SMS to measure customer satisfaction
- Facilitate return calls to customers for follow up of pending concerns or resolution of transactions
- Handle complaints of customers and take necessary actions to resolve issues within the acceptable turnaround time including proper documentation of cases
- Coordinate with the hotel partners in room reservation for NWR members
- Other duties as assigned
QUALIFICATIONS
- Completed at least two (2) years in College or Senior High School graduate
- Preferably at least one (1) year of working experience in a BPO industry (call center set-up) or In-House Contact Center
- With at least one (1) year of experience in Customer Service
- Preferably with working experience in hotel reservations or front desk
- Has strong customer handling skills
- Possesses excellent communication skills
- Confident and decisive in handling challenging scenarios
- Can easily adapt to change
- Passionate in dealing with people
- Able to work quickly under pressure
- Proficient in Google Workspace
-
Customer Experience Associate
1 day ago
Taguig, National Capital Region, Philippines RCBC Full timeJob DescriptionThe Customer Care Associate will form an integral part of our RCBC team. This person will handle client communications effectively and maintain transparency throughout their interactions.About the TeamWe prioritize open communication and foster a collaborative environment.Your Key AccountabilitiesSkillfully handle multiple communication...
-
Taguig, National Capital Region, Philippines Brixio Full timeAdmin Specialist in Quality Control and Customer CareBrixio Taguig, National Capital Region, PhilippinesLocation: BGC (on-site)Work Schedule: Mon-Fri 9:00AM - 6:00PMDo you have a passion for quality control and customer care? We are seeking an Admin Specialist to ensure our products and services meet the highest standards and our customers are satisfied.Key...
-
Specialist, Customer CARE
3 days ago
Taguig, National Capital Region, Philippines Vistaprint Full timePosition Title: Specialist, Customer CareDepartment: CARE OperationsDomain: Customer CareJob level: SU2Reports to: Supervisor, CARE OperationsWho We Are:Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We're obsessed with enabling small and medium businesses to create...
-
Customer Care Professional
6 days ago
Taguig, National Capital Region, Philippines Helloconnect Full timeAbout UsHelloConnect is a subsidiary of HelloFresh, established to address the challenges faced by its parent company in providing customer care. Leveraging our experience in developing tailored solutions, we offer hyper-focused service to high-growth companies. Located in the Philippines, we provide our expertise to other businesses, enabling them to...
-
Associate - Customer Care
5 days ago
Taguig, National Capital Region, Philippines Principal Global Services Full timeResponsibilitiesProvide prompt, courteous, and excellent service at an acceptable cost to all customers; operate in an ethical manner in accordance with all applicable laws and regulations, the company's Corporate Code of Ethics, employee handbook, applicable compliance and operations policies and procedures, and other policies of the company. Possess a high...
-
Taguig, National Capital Region, Philippines Brixio Full timeJob OverviewBrixio is seeking a skilled Admin Specialist to ensure our products and services meet the highest standards of quality and customer satisfaction. The ideal candidate will have experience in quality control and customer care, with strong problem-solving skills and excellent communication abilities.Key ResponsibilitiesQuality Control:Oversee...
-
Project Based Customer Care Specialist
6 days ago
Taguig, National Capital Region, Philippines HelloConnect Full timeAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
Customer Support Associate
5 hours ago
Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing co. inc. Full timeJob Title: Customer Care RepresentativeAbout Us: Synlink Recruitment Outsourcing co. inc. is seeking highly skilled professionals to join our team as a customer care representative. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and are eager to learn and grow with our...
-
Customer Support Associate
22 hours ago
Taguig, National Capital Region, Philippines ETeam Workforce Private Corporation Full timeAt ETeam Workforce Private Corporation, we are seeking a highly skilled CUSTOMER SUPPORT ASSOCIATE to join our team. As a Customer Support Associate, you will play a critical role in providing exceptional customer service and ensuring that our clients receive the highest level of support.The ideal candidate will have at least one year of experience in a...
-
Customer Experience Associate
2 days ago
Taguig, National Capital Region, Philippines Smartpark Systems Solutions, Inc. Full timeCustomer Experience Associate (Reliever)Smartpark Systems Solutions, Inc.Urgent ₱20-25K [Monthly] On-site - Manila 1-3 Yrs Exp Bachelor ContractJob DescriptionDescriptionThe Customer Experience Associate is responsible for managing communication through courteous handling of incoming calls, transferring them to the appropriate departments, and ensuring...
-
Customer Experience Associate
2 weeks ago
Taguig, National Capital Region, Philippines SMARTPARK SYSTEMS SOLUTIONS INC. Full timeThe Customer Experience Associate (Reliever) is responsible for managing communication through courteous handling of incoming calls, transferring them to the appropriate departments, and ensuring important messages are conveyed accurately. It includes welcoming visitors and addressing their needs, managing mail distribution, and performing clerical tasks...
-
Customer Support Associate
16 hours ago
Taguig, National Capital Region, Philippines BYD Automotive Full timeBecome Part of Our TeamWe are seeking a talented Customer Support Associate to join our team at BYD Automotive. As a key member, you will be responsible for delivering exceptional customer service and managing vehicle warranty claims efficiently.Responsibilities:Responding to customer inquiries and resolving warranty issuesLiaising with customers and...
-
Customer Experience Associate
7 days ago
Taguig, National Capital Region, Philippines HCLTech Full timeWe are seeking a customer-focused Customer Experience Associate to join our team at HCLTech. As an L1 Service Desk Analyst, you will be responsible for delivering exceptional customer experiences through technical assistance and support. This involves working with various types of users and communicating effectively using different communication tools.Key...
-
Customer Success Associate
5 days ago
Taguig, National Capital Region, Philippines EasyCall Communications Philippines Full timeAbout the Role:This is an exciting opportunity to join a dynamic team at EasyCall Communications Philippines. As a Sales Operations Associate, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Your Key Responsibilities:Provide top-notch customer serviceManage customer relationships and interactionsAnalyze...
-
Customer Service Representative
1 day ago
Taguig, National Capital Region, Philippines RCBC Full timeJob SummaryWe are seeking a skilled Customer Care Associate to join our team at RCBC. This role involves attending to calls, emails, and tickets related to client concerns under 24/7 operations with shifting schedules.About the RoleThis position is responsible for supporting the planning and implementation of unit goals and objectives within the corporate...
-
Global Client Care Professional
6 days ago
Taguig, National Capital Region, Philippines Sun Life Financial Full timeWe are seeking a highly skilled and motivated Global Client Care Professional to join our Client Care Centre team. In this role, you will be responsible for providing exceptional customer service and support by resolving telephone inquiries from clients.The successful candidate will possess strong verbal and written communication skills, be able to handle...
-
Financial Accountant
1 week ago
Taguig, National Capital Region, Philippines Fresenius Medical Care Full timeAbout the RoleThe ATR Financial Analyst role is a key position within Fresenius Medical Care, responsible for providing timely and accurate recording of transactions in the general ledger. This involves adhering to customer requirements as stipulated in the Service Level Agreement (SLA) and global accounting policy with limited supervision.
-
Support Team Member
1 day ago
Taguig, National Capital Region, Philippines RCBC Full timeJob Title: Customer Care AssociateAt RCBC, we are looking for a highly skilled individual to join our team as a Customer Care Associate. This role plays a significant part in delivering quality services to our esteemed clients.About the PositionSupport the planning and execution of departmental objectives.ResponsibilitiesDeliver first-class customer...
-
Customer and Store Experience Associate
2 days ago
Taguig, National Capital Region, Philippines AIRR Labs Full timeOn-site - Taguig Fresh Graduate/Student Bachelor Full-timeJob DescriptionWith a customer experience-first mindset, the Customer & Store Experience Store Associate will support and optimize our brands' online presence.Our Customer & Store Experience Associate will collate and update online assets and ensure the implementation of campaigns. Your creative...
-
Patient Care Coordinator
20 hours ago
Taguig, National Capital Region, Philippines R1 RCM Full timeR1 RCM Inc. is committed to providing innovative solutions in the evolving healthcare landscape. We are seeking a skilled Patient Care Coordinator to join our team in Taguig, Metro Manila.About the JobIn this role, you will play a crucial part in ensuring patients receive seamless support and services. Your responsibilities will include:Coordinating with...