Technical Support Associate
6 days ago
About Us
At Canon Business Services Centre Philippines, we are committed to helping organisations achieve their business goals through innovative solutions and exceptional customer service. With over 20 years of experience in Business Process Optimisation and IT services, we have developed a deep understanding of what drives business success.
We believe in empowering individuals to take ownership of their work and contribute to the organisation's overall mission. Our team is comprised of passionate professionals who share a commitment to excellence, collaboration, and continuous learning.
About the Role
This Customer Service Administrator role offers an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. The successful candidate will be responsible for providing top-notch customer service, resolving customer queries, and escalating complex issues as needed.
Key Responsibilities
The key responsibilities of this role include:
- To handle customer service/technical enquiries related to consumer and business products.
- To provide exceptional customer service and support.
- To identify customer concerns and provide available resolution using company resources.
- To maintain accurate records of all interactions.
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