ERP Pro Technical Support Associate

6 days ago


Taguig, National Capital Region, Philippines Tyler Technologies Full time
ERP Pro Technical Support Associate

We are looking for a highly motivated and detail-oriented individual to join our team as an ERP Pro Technical Support Associate. In this role, you will work closely with clients to resolve technical issues and answer questions related to our ERP Pro software.

This is an entry-level position that offers a lot of room for growth and development. You will be responsible for providing technical support to clients, analyzing data reports, forms, and web technologies, and communicating with clients to meet their expectations.

About the Role:

  • Provide technical support to clients via phone, email, or chat
  • Analyze data reports, forms, and web technologies to identify issues and develop solutions
  • Determine whether to resolve issues personally or refer them to a more experienced team member
  • Communicate with clients to meet their expectations and resolve issues efficiently

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Excellent interpersonal skills and ability to work in a team
  • Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues
  • Strong organizational skills and attention to detail


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