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Technical Support Associate

7 days ago

Taguig, National Capital Region, Philippines Neksjob Corporation Full time

We are looking for a talented Technical Support Associate to join our team at Neksjob Corporation. As a Technical Support Associate, you will be responsible for providing technical support to our customers and ensuring their satisfaction.

Your primary responsibilities will include responding to customer inquiries via chat or email, assisting with order processing, tracking, and troubleshooting, and providing accurate information about products and services.

To succeed in this role, you will need to possess good communication skills and be able to work effectively in a fast-paced environment. You should also be a team player who is willing to learn and take on new challenges.

We offer a competitive salary, exciting performance bonuses and account-specific allowances, career growth opportunities, internal promotions, and comprehensive healthcare benefits.

Main Responsibilities:

  • Respond to customer inquiries via chat or email
  • Assist with order processing, tracking, and troubleshooting
  • Provide accurate information about products and services
  • Ensure customer satisfaction by resolving concerns effectively