IT Support Specialist

3 weeks ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time
Job Title: IT Service Desk

We are seeking a highly skilled and motivated IT Service Desk professional to join our team at Strategic Networks Inc.

Key Responsibilities:
  • Act as the first point of contact for all customers' technical queries and concerns.
  • Provide troubleshooting and isolation assistance via phone, remote desktop, and Microsoft Teams.
  • Escalate Level 2 concerns to respective towers or groups to resolve customer issues.
  • Creation and management of tickets, ensuring complete and verified details.
  • Provide timely updates and status to customers regarding their raised concerns.
  • Monitor and resolve tickets raised by users via Dynamics365.
  • Password reset and SAP account status checking.
  • Account creation through KOLAH, CSO Freegoods, OCP, and AR portals.
  • Application installation via remote.
  • Provide solutions that enhance customer experience.
Requirements:
  • Fresh graduates with ticketing software background and remote tools experience.
  • Amenable to work in BGC, Taguig.
  • Ability to start ASAP.
  • High level of program and service knowledge to provide value-based technical solutions.
  • Meet and adhere to attendance requirements based on Service Level Agreement.
  • Meet and exceed KPI targets set by the client.
  • Responsible for maintaining customer satisfaction and effective working relationships.

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