Chat Experience Manager

5 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱2,500,000 - ₱4,500,000

Job Overview

We are seeking a highly skilled Chat Experience Manager to represent high-profile content creators by engaging with their audiences through real-time online chat.

Key Responsibilities:

  • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
  • Uphold the highest standards of professionalism and confidentiality at all times.

Ideal Candidate Profile:

  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Track record of meeting or exceeding sales targets in a fast-paced environment.
  • Familiarity with CRM tools and online chat software.
  • Ability to work independently and as part of a remote team.

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