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Quality Assurance Specialist

1 week ago

Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time
Job Overview

ISTA Solutions is seeking an experienced Quality Assurance professional to join our team. As a key member, you will be responsible for developing and implementing quality assurance standards and processes.

Key Responsibilities
  • Develop and Implement Quality Assurance Standards: Collaborate with teams to develop and implement comprehensive quality assurance standards and processes that meet industry best practices.
  • Audit and Evaluation: Conduct regular audits to evaluate agent performance and compliance with established protocols.
  • Process Improvement: Identify areas for improvement and provide actionable feedback to agents and management to enhance quality and performance.
  • Documentation and Training: Create and maintain comprehensive documentation of quality-related processes and procedures, and collaborate with teams to develop and deliver training programs.