Customer Service Specialist
2 weeks ago
Direct message the job poster from Intellicare
HR Generalist /Registered Psychometrician/ Certified Human Resource AssociateCompany Description
Intellicare is the country's premier HMO dedicated to providing a holistic approach to healthcare management. Committed to upholding the highest ethical and performance standards, Intellicare strives to make quality healthcare efficient, accessible, affordable, and compassionate for all individuals.
Role Description
This is a full-time hybrid role for a Customer Service Specialist at Intellicare, located in Cebu with the possibility of some work from home. The Customer Service Specialist will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service and experiences.
Qualifications
- Customer Support and Customer Service skills
- Excellent Phone Etiquette and Customer Satisfaction capabilities
- Strong focus on Customer Experience
- Ability to adapt to changing needs and situations
- Effective communication and problem-solving skills
- Experience in a healthcare or insurance environment is a plus
- Minimum of a high school diploma or equivalent
Entry level
Employment typeFull-time
IndustriesHospitals and Health Care
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