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1 week ago
We are seeking a highly skilled Zendesk Optimization Specialist to refine our support processes. The ideal candidate will enhance the user and agent experience, optimize platform efficiency, and improve overall customer satisfaction.
This role involves collaborating with our internal team to assess workflows, identify pain points, and implement tailored solutions using Zendesk best practices. Key responsibilities include evaluating and optimizing our existing Zendesk setup, implementing best practices for ticket management, team efficiency, and customer satisfaction.
Key Responsibilities- Evaluate and optimize our existing Zendesk setup for improved performance and user experience.
- Implement best practices to enhance ticket management, team efficiency, and customer satisfaction.
- Provide technical support and guidance on Zendesk features and functionalities.
- Maintain up-to-date documentation of system configurations and process changes.
- Recommend and implement app integrations or third-party tools as needed.
- Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
- Proven experience as a Zendesk Administrator or similar role.
- Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
- Experience with workflow automation and customer support optimization.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
If you have the necessary skills and qualifications, please send your updated resume for further consideration.
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