Technical Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time $40,000 - $50,000
Job Description

The role of Technical Support Consultant involves providing exceptional technical support to clients via various communication channels.

  • Provide timely and effective solutions to technical inquiries of varying complexity
  • Gather data to ensure thorough resolution of complex issues
  • Maintain knowledge of client products and services
  • Communicate with development teams and other departments to identify and troubleshoot technical issues
Key Skills and Qualifications:
  • Excellent English language skills (C1 level for spoken and written)
  • Previous experience in technical support, desktop support, or similar roles
  • Strong problem-solving and troubleshooting skills, attention to detail
  • Basic understanding of networking concepts
  • Customer-focused attitude and high level of responsibility
Desirable Qualifications:
  • Experience with CRM systems such as Zendesk
  • Degree in computer science or information technology
  • Certification in Microsoft, Linux, or Cisco technologies

Our Company Culture: We are a multinational organization dedicated to providing secure technical, customer support, and CX services worldwide. We value diversity and welcome applicants from various backgrounds and experiences. If you are passionate about the tech industry and seeking a multicultural environment, apply today

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