Customer Service Representative

2 days ago


cebu, Philippines J-K Network Services Full time
Job Title: Customer Service Specialist

Company Overview:
J-K Network Services is a leading BPO company that specializes in customer service, strategies, and social media. With a presence in over 40 industries and a client base of over 120 countries, we continue to innovate and modernize the world of technologies.

Job Summary:
We are seeking a highly skilled Customer Service Specialist to join our team. The ideal candidate will have a strong background in international voice and experience in telecom. The successful candidate will be responsible for communicating with clients, reviewing progress, and managing team expectations. If you are a motivated and results-driven individual, we encourage you to apply.

Responsibilities:
  • Communicate with clients via voice to resolve issues.
  • Review and monitor progress to ensure success.
  • Manage team expectations and project SLAs.
  • Monitor knowledge sharing and retention within the team.
  • Coordinate with supervisors and managers to provide day-to-day insights.

Requirements:
  • Bachelor's degree in any course.
  • At least 2-3 years of experience in international voice.
  • Experience in telecom is a plus.
  • Amenable to work on-site.
  • Willing to work in a BPO company.

Benefits:
  • Health Insurance (HMO) and Life Insurance coverage from day 1 of employment.
  • Expanded maternity leave up to 120 days.
  • Expanded paternity leave up to 30 days.
  • Employee Stock Purchase Plan.
  • Loyalty and Christmas Gift.
  • Inclusion and Diversity Benefits.
  • Night Differential.
  • Allowances.
  • Car and Housing Plan.
  • Company-sponsored trainings, upskilling, and certification.
  • Flexible Working Arrangements.
  • Healthy and Encouraging Work Environment.

Recruitment Process:
  • Initial Interview.
  • Final Interview.


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