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Service Level Agreement Manager

1 week ago

Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time
Service Level Agreement Manager

We are seeking a skilled Service Level Agreement Manager to join our team at UnionBank of the Philippines. In this role, you will be responsible for ensuring that service levels are met and exceeded.

The ideal candidate will have experience in managing incident reviews to analyze incidents, identify and review action items to prevent future occurrences.

This is a mid-senior level full-time position that requires strong analytical and problem-solving skills.

Key Responsibilities:

  • Ensures that service levels are met and exceeded
  • Manages incident reviews to analyze incidents and identify action items
  • Leads identification of root causes affecting service levels and coordinates resolution of identified problems
  • Issues formal incident reports to stakeholders, service/system owners, business/operations and system users

Requirements:

  • Mid-senior level experience in service level agreement management or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management skills

Benefits:

  • Ongoing training and development opportunities
  • A dynamic and supportive work environment