Client Service Representative

7 days ago

Rizal, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000
Client Technical Support Specialist

At Global Payments, we make it possible for millions of people to move money between buyers and sellers using our payments solutions. Our team helps companies grow with confidence and achieve amazing results.

Job Description:

Receives and responds to technical customer service requests, inquiries, and problems via various channels.

Maintains accurate records of all inquires and problems handled.

Operates a personal computer, mainframe, software packages, and front-end programs related to the client.

Key Responsibilities:

  • Resolves client and/or merchant technical support issues relating to point of sale (POS) products.
  • Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

What We Are Looking For in This Role:

Minimum Qualifications:

  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required

Preferred Qualifications:

  • Typically Minimum 2 Years Relevant Exp
  • Previous customer service experience

Desired Skills and Capabilities:

  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
  • Has basic computer skills and ability to develop basic payments industry knowledge.

Global Payments is an equal opportunity employer.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.

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