Customer Service Representative
7 days ago
"Customer Service Representative"
Job DescriptionMCI specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner.
We're looking for enthusiastic representatives to support inbound and outbound customer service initiatives for well-known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote products and services while delivering exceptional service.
This is an opportunity to contribute to high-impact projects with iconic brands. Strong proficiency in English, both written and spoken, is required. Prior call center experience and residence within 80km of our office are necessary qualifications.
Key Responsibilities- Handle inbound and outbound calls professionally and efficiently
- Resolve customer issues on the first call through effective problem-solving
- Research and retrieve information across systems to support customer needs
- Accurately document interactions and process claims
- Guide customers through options to find the best solutions
- Follow scripts, policies, and procedures while using available resources
- Protect customer privacy and handle sensitive information appropriately
- Escalate complex issues to the appropriate team members
- Stay current with training, updates, and program knowledge
Ideal candidates are highly motivated and dedicated. The following qualifications are preferred:
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
At MCI, compensation and benefits packages are designed to be competitive and to reward effort and growth. Starting compensation is based on experience, with various benefits and incentives to support and reward team members.
About UsMCI is a leading Business Process Outsourcing company that delivers tailored solutions to meet the diverse needs of clients. We are committed to excellence and focused on innovation, making us a trusted partner in the industry.
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