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Employee Support Advisor

7 days ago


Taguig, National Capital Region, Philippines ENGINEERINGUK Full time

We are looking for a talented Employee Support Advisor to join our team in Manila. In this role, you will provide real-time support for Tier 1 HR queries via live chat enabled by ServiceNow, ensuring a high level of service excellence and employee satisfaction.

You will serve as the primary point of contact for the Manila Hub MyHR Advisors team and assume the role of Tier 0 Champion to work with Global team on self-service delivery model and continuous improvement.

  • Collaborate with HR team members and our centres of excellence to update and maintain an accurate knowledge base for query resolution.
  • Contribute to the continuous improvement of the HR services and our support as a function to the business by providing suggestions based on customer feedback and chat analytics.