Quality Improvement Specialist

7 days ago

Rizal, Philippines beBeeProduct Full time $70,000 - $95,000
About the Role

Drive our product quality initiatives by efficiently triaging bugs and actively supporting the validation and analysis of user feedback to drive product improvements. This position ensures the delivery of a high-quality user experience contributing to the team's efforts in providing a reliable user-focused solution that aligns with business objectives and continuously meets user needs.

We are seeking a Product Specialist to join our team. The ideal candidate will be well-versed in the Thumbtack product, continuously learning about recent updates and new features, to effectively manage bugs and feedback.

Key Responsibilities
  • Stay up-to-date on product knowledge and best practices.
  • Respond to product inquiries from internal customers across designated channels ensuring timely and accurate support.
  • Create data-driven insights to influence decisions and drive improvements within your function actively contributing to better outcomes.
  • Engage in team huddles and make a positive impact by proactively sharing valuable insights offering solutions, and addressing potential challenges.
  • Manage bug reports, feedback reports, metrics, data analyses, and quality audits. Use these insights to identify opportunities to enhance KPIs, guidelines, and processes.
  • Exhibit strong critical thinking by effectively addressing bugs and feedback. Provide constructive feedback engage with team members, and collaborate with internal customers to resolve knowledge gaps and errors.
  • Collaborate cross-functionally with other teams (e.g., Eng, Enablement, Quality) to improve product performance and user experience.

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