E-Commerce Support Professional

24 hours ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time ₱2,500 - ₱4,500
Job Overview

As a merchant support specialist, you will be responsible for helping clients understand and utilize our testing platform.

You will communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Key Responsibilities
  • Deliver a best-in-class customer experience by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage multiple customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Qualifications
  • Proven experience in merchant support, customer support, or a related role
  • Experience in e-commerce, SaaS, or analytics
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively

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