Contact Center Operations Executive Leader
7 hours ago
Drive operational excellence and customer satisfaction across multiple channels as a lead contact center professional. With expertise in high-volume operations, you will develop and implement strategies to improve efficiency, employee engagement, and customer experience.
Key Responsibilities:- Establish and maintain performance metrics (CSAT, FCR, AHT, SLA) that align with business objectives.
- Collaborate with cross-functional teams to support digital transformation and process automation initiatives.
- Lead workforce planning, training, and development programs to build a high-performing team.
- Bachelor's degree; MBA or equivalent preferred.
- 18+ years of experience in contact center leadership, preferably in the banking or financial services sector.
- Proven track record in managing large teams and complex operations with strong leadership and coaching abilities.
- Focus on performance and customer centricity.
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Senior Leader of Contact Center Operation
4 weeks ago
Taguig, National Capital Region, Philippines Blaseek Full timeJob SummaryWe are looking for an accomplished and strategic leader to direct large-scale contact center operations in the financial services sector. This role requires deep expertise in bank operations (preferably collections) and customer service, with proven ability to lead teams of 300+ FTEs. The Director will be responsible for driving operational...
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Director of Contact Center Operations
3 days ago
Taguig, National Capital Region, Philippines Pro Integrate Full time ₱900,000 - ₱1,200,000 per yearPRO INTEGRATE PHILIPPINES IS HIRINGRole:Director – Contact Center Operations (Banks/Financial Services)Reports To:Global Delivery LeaderLocation:Manila, Philippines We're looking for aseasoned and strategic leaderto oversee end-to-end operations of a high-volumecustomer service contact centerwithin thebanking/financial services domain.This is a senior role...
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Director – Contact Center Operations
2 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full time $900,000 - $1,200,000 per yearWe are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer service contact center within the financial services domain. This role is responsible for driving operational excellence, ensuring regulatory compliance, enhancing customer experience, and leading large, diverse teams across multiple channels (voice, chat,...
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Director – Contact Center Operations
15 hours ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeOverviewWe are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer service contact center within the financial services domain. This role is responsible for driving operational excellence, ensuring regulatory compliance, enhancing customer experience, and leading large, diverse teams across multiple channels (voice,...
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Contact Center Operations Analyst
2 days ago
Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time $40,000 - $80,000 per yearOverviewThis position is responsible for overseeing and managing the relationships with external contact center vendors. This role involves a variety of functions and responsibilities aimed at ensuring the contact center operates efficiently and meets its performance goals. Overall, the role is crucial for ensuring that the contact center operates smoothly,...
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Director of Contact Center
3 days ago
Taguig, National Capital Region, Philippines Dencom Consultancy and Manpower Services Full time ₱250,000 - ₱300,000 per yearJob SummaryWe are looking for an accomplished and strategic leader to direct large-scale contact center operations in the financial services sector. This role requires deep expertise in bank operations (preferably collections) and customer service, with proven ability to lead teams of 300+ FTEs. The Director will be responsible for driving operational...
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Head of Contact Center
2 days ago
Taguig, National Capital Region, Philippines TechTiera Corporation Full time $90,000 - $120,000 per yearWork Location : Taguig City/ PasayFull OnsiteJob Summary:We are seeking a seasoned and strategic leader to oversee theend-to-end operationsof our customerservice contact centerwithin thefinancial services domain. This role is responsible for driving operational excellence, ensuringregulatory compliance, enhancing customer experience, and leading large,...
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Director/ Head of Contact Center
2 days ago
Taguig, National Capital Region, Philippines TechTiera Corporation Full time ₱2,880,000 - ₱3,120,000 per yearWork Location : Taguig City/ PasayFull OnsiteJob Summary:We are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer service contact center within the financial services domain. This role is responsible for driving operational excellence, ensuring regulatory compliance, enhancing customer experience, and leading large,...
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Contract Management Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Google Operations Center Full timeJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe Contract Management Subject Matter Expert (SME) is a pivotal role responsible for guiding and...
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Contract Management Specialist
2 days ago
Taguig, National Capital Region, Philippines Google Operations Center Full time $120,000 - $200,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe Contract Management Subject Matter Expert (SME) is a pivotal role responsible for guiding and...
