Medical Health Records Specialist
2 days ago
The Medical Records Retrieval Expert plays a pivotal role in the healthcare industry, ensuring all requests are complete, accurate, and prepared for downstream processing.
Key Responsibilities- Determine all relevant healthcare providers associated with a client's treatment, beyond the main facility listed by the requestor.
- Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
- Input all identified providers into the administration application.
- Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.
- Create accurate 'base' forms before assembling final submission packets.
- Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.
- Assign requests to appropriate records team members based on workload and utilization metrics.
- Identify and escalate provider-specific requirements (e.g., custom forms) to the Client Success Manager.
- Resolve missing or conflicting information by liaising directly with the requestor's case manager.
Requirements include experience requesting health records from providers, extreme attention to detail, technical skills in Adobe Acrobat and PDF editing/combining tools, and strong communication skills with a proactive problem-solving mindset.
As a Medical Records Retrieval Expert, you will be responsible for:
Ensuring Accurate and Complete Requests
Developing Strong Relationships with Healthcare Providers
Resolving Complex Issues through Proactive Problem-Solving
Meeting Deadlines while Maintaining High-Quality Work
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