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Support Agent

2 weeks ago

Taguig, National Capital Region, Philippines Dynamic Talent Solutions Full time

Dynamic Talent Solutions is a leading provider of staffing solutions, and we are seeking a highly skilled and motivated individual to join our team as a Support Agent.

About the Role

This is an exciting opportunity to work in a fast-paced call center environment, providing excellent customer service and support to our clients.

As a Support Agent, you will be responsible for handling customer inquiries, resolving issues, and maintaining a positive and professional demeanor at all times.

Your key responsibilities will include:

  • Answering inbound calls and assisting customers with their queries.
  • Providing accurate information about products and services.
  • Resolving customer complaints effectively and efficiently.
  • Documenting call details and customer interactions in the system.
Requirements
  • Educational Qualifications: A Diploma in any field is required.
  • Experience Level: Open to Fresh Graduates or Students seeking entry-level positions.
  • Skills and Competencies: Strong customer service skills, proficiency in English, and familiarity with call center operations.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and maintain high satisfaction levels.
  • Qualities and Traits: Excellent communication skills, patience, and a positive attitude.