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Operations Manager for MSC Store

1 week ago

Taguig, National Capital Region, Philippines DEMOPOWER PHILIPPINES INC. Full time
Role Summary

We seek an experienced Service Center Manager to lead our MSC store in Venice, ensuring excellent customer service, efficient operations, and high-quality performance from our service teams.


Main Responsibilities:
  1. Store Leadership: Oversee daily operations, manage staff, and drive business results.
  2. Spare Parts Management: Coordinate with the Inventory Controller to guarantee timely spare parts delivery.
  3. Customer Focus: Foster strong relationships with valued customers and service partners to enhance customer satisfaction and loyalty.
  4. Performance Management: Monitor service personnel performance, identify areas for improvement, and develop strategies to meet SLAs and KPIs.
  5. Training and Development: Develop and conduct training programs for service personnel to address skill gaps and improve performance.