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Agency Operations Director
2 weeks ago
We're creating a healthier, more sustainable future for everyone.
This means finding new ways to improve people's lives and the communities they live in. Our goal is to help a billion people achieve Healthier, Longer, Better Lives by 2030.
As part of our team, you'll play a key role in advancing this movement. You will inspire connections with customers, partners, and stakeholders, and deliver purpose-led brand positioning and messaging. Your work will have a positive impact across all channels, helping more people achieve better lives.
If you believe in inspiring a better future, we want to hear from you.
About the RoleThis job involves managing distribution and sales administration to support business objectives. It focuses on agency performance, distribution governance, compensation & benefits, system support, communication, and compliance. You will also oversee agency licensing.
Distribution Governance:- Lead and manage the team to ensure all distribution activities comply with regulatory guidelines and group policies, including monitoring compensation & benefits, agent agreements, registration, certificate movement, and agency hierarchy.
- Prepare budgets, monitor costs, and analyze variances.
- Address compliance issues, regulatory guidelines, and audit findings.
- Collaborate with relevant departments and support teams to achieve business goals.
- Lead the team to provide technical support for systems like DMS, E-Recruitment, and mobile apps, ensuring smooth user experiences and system enhancements.
- Manage business continuity with IT support.
- Align digital platforms with sales and business processes to deliver optimal support services.
- Work closely with leadership and other functions to plan and strategize sales activities to meet targets.
- Maintain relationships with industry leaders, agency networks, and marketing teams to understand needs and challenges.
- Represent the company at conferences and seminars, sharing knowledge and fostering collaboration.
- Assist with product features, production issues, and customer feedback.
- Participate in market surveys, benchmarking, and process innovations.
- Provide guidance on technical and financial aspects of company policies to agency partners.
- Conduct industry research and recommend improvements to enhance agency programs for short-term and long-term planning.
- Coach and mentor team members, identify growth opportunities, set goals, and provide feedback.
- Establish optimal collection aging procedures in compliance with regulations.
- Foster a customer-centric culture and build collaborative relationships across departments and with customers.
- Participate in special projects and transformation initiatives.
- Partner with sales teams to ensure staff and agency training and competence requirements are met.
Build a career with us as we help our customers and communities achieve Healthier, Longer, Better Lives.
Please ensure you provide all requested information, including Personal Data. Incomplete or inaccurate submissions may affect your application's processing.
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