Associate Director, Agency Operations

4 weeks ago

Makati City, National Capital Region, Philippines AIA Hong Kong Full time

At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives but also to improve the communities and environments we live in. Our goal is to help a billion people live Healthier, Longer, Better Lives by 2030.

As part of our marketing, distribution & partnership team, you'll play a vital role in advancing this movement. You will inspire meaningful connections with customers, partners, and stakeholders, and deliver purpose-led brand positioning and messaging. Your work will have a positive, healthy impact across all channels, helping more people achieve better lives.

If you believe in inspiring a better future, read on.

About the Role

This role involves managing end-to-end distribution and sales administration to support the company's objectives. It focuses on agency performance, distribution governance, compensation & benefits, system support, communication, and compliance. You will also oversee agency licensing.

Distribution Governance:
  • Lead and manage the team to ensure all distribution activities comply with IC regulatory guidelines and group policies, including monitoring compensation & benefits, agent agreements, registration, certificate movement, and agency hierarchy.
  • Prepare budgets, monitor costs, and analyze variances.
  • Address compliance issues, regulatory guidelines, and audit findings.
  • Collaborate with relevant departments and support teams to achieve company goals.
System Support:
  • Lead the team to provide technical support for systems like DMS, E-Recruitment, and mobile apps, ensuring smooth user experiences and system enhancements.
  • Manage business continuity with IT support.
  • Align digital platforms with sales and business processes to deliver optimal support services.
Strategic Relationships:
  • Work closely with leadership and other functions to plan and strategize sales activities to meet targets.
  • Maintain relationships with industry leaders, agency networks, and marketing teams to understand needs and challenges.
  • Represent the company at conferences and seminars, sharing knowledge and fostering collaboration.
  • Assist with product features, production issues, and customer feedback.
  • Participate in market surveys, benchmarking, and process innovations.
Communication:
  • Provide guidance on technical and financial aspects of company policies to agency partners.
Market Research:
  • Conduct industry research and recommend improvements to enhance agency programs for short-term and long-term planning.
Staff Development:
  • Coach and mentor team members, identify growth opportunities, set goals, and provide feedback.
Business Solutions & Collections:
  • Establish optimal collection aging procedures in compliance with regulations.
  • Foster a customer-centric culture and build collaborative relationships across departments and with customers.
  • Participate in special projects and transformation initiatives.
  • Partner with sales teams to ensure staff and agency training and competence requirements are met.

Build a career with us as we help our customers and communities live Healthier, Longer, Better Lives.

Please ensure you provide all requested information, including Personal Data. Incomplete or inaccurate submissions may affect your application's processing.

#J-18808-Ljbffr

  • Associate Director, Agency Operations

    3 weeks ago

    Makati City, National Capital Region, Philippines AIA Hong Kong Full time

    At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives but also to improve the communities and environments we live in. Our goal is to help a billion people live Healthier, Longer, Better Lives by 2030. As part of our marketing, distribution &...

  • Associate Account Director

    2 days ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    Reporting directly to the Business Unit Head, the Associate/Account Director leads multiple servicing teams supervised by Senior Account Managers and composed of Account Executives, Senior Account Executives, and Account Managers and undertakes account servicing responsibilities for assigned clients.The Associate/Account Director's primary responsibility,...

  • Associate Director, Operations

    2 days ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱2,000,000 - ₱2,500,000 per year

    Work Set Up: Hybrid (Must be willing to go onsite at least once-a-month at the Sanctum, SM North EDSA, QC)The Associate Director of Service Delivery (for Key Account Operation) is a vital part of the management team supporting a SaaS-based CX organization.  This role focuses on leading the strategic planning and execution, directly supporting the Sr....

  • Associate Media Director

    3 weeks ago

    Makati City, National Capital Region, Philippines Publicis Groupe Full time

    Publicis Groupe is a brand-led organisation powered by data-driven global Practices, with clients at the core of the business. The role of a Regional/Global Client Lead (RCL) centers on driving growth, transforming client organizations, and delivering scale across Publicis Groupe capabilities. The RCL sets the vision, fosters collaboration, and curates a...

  • Associate Director

    3 weeks ago

    Makati City, National Capital Region, Philippines Michael Page Full time

    Overview Lead SAP solutions in a global role with high strategic impact. Be part of a major tech ramp-up with diverse, high-value project exposure. About Our Client This opportunity is with a large organization within the professional services industry, known for its strong commitment to delivering cutting-edge technological solutions. The company has a...

  • Associate Director

    4 weeks ago

    Makati City, National Capital Region, Philippines Michael Page Full time

    OverviewLead SAP solutions in a global role with high strategic impact. Be part of a major tech ramp-up with diverse, high-value project exposure.About Our ClientThis opportunity is with a large organization within the professional services industry, known for its strong commitment to delivering cutting-edge technological solutions. The company has a...

  • Associate Account Director

    3 days ago

    Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full time ₱1,200,000 - ₱3,600,000 per year

    INNOVATIONS AND EXPERIENCES LEADDefines a clear vision and provides deep insights to mentor and guide the assigned teamsOversees consultations and executions of all creative and digital efforts to ensure they are on strategy, on budget, and on scheduleProvides leadership and motivation to foster the agency's standards of creative excellence and digital...

  • Associate PR Account Director

    3 days ago

    Makati City, National Capital Region, Philippines EON Full time $90,000 - $120,000 per year

    Reporting directly to the Business Unit Head, the Associate Account Director/Account Director leads multiple servicing teams supervised by Senior Account Managers and composed of Account Executives, Senior Account Executives, and Account Managers and undertakes account servicing responsibilities for assigned clients.The Associate Account Director/Account...

  • Associate Public Relations Account Director

    3 days ago

    Makati City, National Capital Region, Philippines EON Full time ₱780,000 - ₱980,000 per year

    Reporting directly to the Business Unit Head, the Associate Account Director/Account Director leads multiple servicing teams supervised by Senior Account Managers and composed of Account Executives, Senior Account Executives, and Account Managers and undertakes account servicing responsibilities for assigned clients.The Associate Account Director/Account...

  • Associate Director

    3 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    DescriptionPosition Purpose:The Associate Director serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.Essential Functions and Responsibilities:Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit...