Associate Director, Agency Operations

2 days ago

Makati City, National Capital Region, Philippines AIA Hong Kong Full time

At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives but also to improve the communities and environments we live in. Our goal is to help a billion people live Healthier, Longer, Better Lives by 2030.

As part of our marketing, distribution & partnership team, you'll play a vital role in advancing this movement. You will inspire meaningful connections with customers, partners, and stakeholders, and deliver purpose-led brand positioning and messaging. Your work will have a positive, healthy impact across all channels, helping more people achieve better lives.

If you believe in inspiring a better future, read on.

About the Role

This role involves managing end-to-end distribution and sales administration to support the company's objectives. It focuses on agency performance, distribution governance, compensation & benefits, system support, communication, and compliance. You will also oversee agency licensing.

Distribution Governance:
  • Lead and manage the team to ensure all distribution activities comply with IC regulatory guidelines and group policies, including monitoring compensation & benefits, agent agreements, registration, certificate movement, and agency hierarchy.
  • Prepare budgets, monitor costs, and analyze variances.
  • Address compliance issues, regulatory guidelines, and audit findings.
  • Collaborate with relevant departments and support teams to achieve company goals.
System Support:
  • Lead the team to provide technical support for systems like DMS, E-Recruitment, and mobile apps, ensuring smooth user experiences and system enhancements.
  • Manage business continuity with IT support.
  • Align digital platforms with sales and business processes to deliver optimal support services.
Strategic Relationships:
  • Work closely with leadership and other functions to plan and strategize sales activities to meet targets.
  • Maintain relationships with industry leaders, agency networks, and marketing teams to understand needs and challenges.
  • Represent the company at conferences and seminars, sharing knowledge and fostering collaboration.
  • Assist with product features, production issues, and customer feedback.
  • Participate in market surveys, benchmarking, and process innovations.
Communication:
  • Provide guidance on technical and financial aspects of company policies to agency partners.
Market Research:
  • Conduct industry research and recommend improvements to enhance agency programs for short-term and long-term planning.
Staff Development:
  • Coach and mentor team members, identify growth opportunities, set goals, and provide feedback.
Business Solutions & Collections:
  • Establish optimal collection aging procedures in compliance with regulations.
  • Foster a customer-centric culture and build collaborative relationships across departments and with customers.
  • Participate in special projects and transformation initiatives.
  • Partner with sales teams to ensure staff and agency training and competence requirements are met.

Build a career with us as we help our customers and communities live Healthier, Longer, Better Lives.

Please ensure you provide all requested information, including Personal Data. Incomplete or inaccurate submissions may affect your application's processing.

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