Executive Director of Operations

6 days ago


Makati City, National Capital Region, Philippines Lennor Group Full time

About Lennor Group

We are a proud Filipino company committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses efficiently.

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Job Overview

Lennor Group is seeking a highly skilled and results-oriented Chief Operating Officer (COO) to drive operational efficiency and overall business growth. The ideal candidate will have extensive experience in the outsourcing industry, with a preference for a background in infrastructure or transportation.

Your Responsibilities:

  • Oversee and lead day-to-day operations, focusing on back-office and support services in the information services industry.
  • Develop and implement effective operational strategies, policies, and procedures to enhance productivity and streamline workflows.
  • Collaborate with senior leadership to align operational activities with the company's goals and objectives, driving growth and operational excellence.
  • Analyze performance metrics and operational data to identify areas for improvement, implementing solutions to enhance operational efficiency.
  • Manage resources and staffing to maintain cost-effective operations and ensure optimal performance.
  • Lead, motivate, and mentor the operations team, promoting a high-performance culture based on accountability and continuous improvement.
  • Ensure compliance with regulatory standards and industry best practices, maintaining high-quality service and operational integrity.
  • Maintain strong relationships with clients, vendors, and partners, ensuring service delivery is consistent with expectations and requirements.
  • Evaluate and implement strategies to scale operations, supporting long-term organizational success and profitability.

Requirements:

  • Bachelor's degree in Business Administration, Management, or a related field. An MBA is a plus.
  • At least 8-10 years of experience in operations management, with a minimum of 5 years in a senior leadership role.
  • Solid experience in the outsourcing industry, especially in managing back-office and information services operations.
  • Experience in infrastructure or transportation sectors is a plus.
  • Proven ability to lead operational improvements, drive efficiency, and optimize resource utilization.
  • Strong leadership, communication, and interpersonal skills with a focus on team collaboration.
  • Strong analytical, strategic thinking, and problem-solving abilities.
  • Expertise in budgeting, financial planning, and resource management.
  • Ability to manage change in a fast-paced, evolving environment.
  • Knowledge of technology platforms and tools that improve operational efficiency.


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