Technical Operations Manager

2 days ago


Quezon City, National Capital Region, Philippines ServicePoint IT Full time

We're looking for an experienced Technical Operations Manager to join our technical operations team at ServicePoint IT. As a key member of our team, you'll play a critical role in ensuring the smooth operation of our IT systems and services.

About the Role:
  1. Infrastructure Management: Manage our IT infrastructure, ensuring that systems are up-to-date, secure, and performing optimally.
  2. Technical Support: Provide level 2 and 3 technical support to our clients, investigating and resolving complex technical issues.
  3. Process Improvement: Continuously evaluate and improve our technical operations processes, identifying opportunities for cost savings and efficiency gains.

Your strong technical skills, excellent problem-solving abilities, and customer-focused approach will enable you to provide exceptional support to our clients. You'll work closely with our technical teams to develop solutions, implement changes, and ensure business continuity.

Key Responsibilities:
  • System Monitoring: Monitor and maintain our IT systems, ensuring that they are running smoothly and securely.
  • Troubleshooting: Investigate and resolve complex technical issues, using your analytical skills to diagnose problems and develop effective solutions.
  • Training and Development: Develop and deliver training programs to our technical teams, enhancing their knowledge and skills to ensure they can deliver high-quality services to our clients.
Requirements:
  • Technical Operations: Proven experience in managing IT infrastructure, providing technical support, and process improvement.
  • Technical Knowledge: Strong knowledge of IT infrastructure, networking, and desktop support is essential.
  • Problem-Solving: Excellent problem-solving skills, able to analyze complex technical issues and develop effective solutions.


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