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Technical Operations Lead

1 week ago

Makati City, National Capital Region, Philippines Realbase Full time

We are seeking a highly skilled Technical Lead to join our IT team at Realbase. This individual will be responsible for overseeing the daily management of IT services, ensuring all systems and networks are monitored, maintained, and functioning effectively.

The Technical Lead will work closely with key stakeholders to align with business objectives, provide technical guidance to junior staff, and manage escalations to resolve technical issues promptly and efficiently.

The main responsibilities for this role include:

  • Overseeing IT Operations: Ensure the smooth operation of IT systems, hardware, and networks.
  • Leading IT Support: Supervise a team of junior IT staff, providing technical guidance and managing escalations.
  • Delivering IT Solutions: Assist in delivering new applications, systems, and technologies.
  • Ensuring Security Compliance: Uphold IT security protocols and procedures.
  • Managing IT Assets: Oversee the inventory of IT assets, ensuring proper management and accountability.
  • Financial Management: Utilize standard financial systems to capture IT Infrastructure budget requirements.
  • Supporting Remote Operations: Provide helpdesk services and IT support for local and remote employees.
  • Continual Service Improvement: Identify, document, plan, and deliver improvements based on feedback and learnings.

In this role, you will have the opportunity to contribute to the growth and success of our IT team and organization as a whole.