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Technical Support Operations Manager
1 week ago
Job Overview
The Technical Support Operations Manager role is a critical position that oversees the efficient delivery of technical support services to end-users. This includes managing the help desk, ensuring timely issue resolution, and improving productivity through self-healing and self-help techniques.
The ideal candidate will have a strong background in technology support operations, with experience in troubleshooting hardware and software issues, as well as supervising technical support staff.
This role requires excellent analytical, written, and verbal communication skills, with the ability to effectively communicate technical information to non-technical users. The Technical Support Operations Manager must also possess project management skills, be proactive, and able to work independently and collaboratively with colleagues, end-users, and external vendors.
