Technology Operations Manager

3 days ago


Quezon City, National Capital Region, Philippines TeleTech Holdings, Inc. Full time
Tech Ops Role Overview

This is an exciting opportunity to join our team as a Sr. Network Security Engineer. In this role, you will be responsible for managing the ongoing operations of our Security Infrastructure elements including firewalls, IPS, web proxies, switches, routing, and VPN devices.

About the Job:
  • You will optimize the performance and availability of secure network and end-user infrastructures through best practices and recommended methodologies.
  • Your primary focus will be on mentoring junior employees and helping develop the latest in network topologies.
  • As a key member of our technical team, you will collaborate with equipment manufacturers' support teams to ensure satisfactory support levels and issue resolution.
Key Responsibilities:
  1. Collaborate with the network and edge security sustainment service managers to ensure that TTEC networks are the backbone of our operations.
  2. Implement and maintain data network devices to provide 24x7x365 availability of the technology environment.
  3. Lead technical support staff in maintaining efficient operation of the company's information and communication systems.


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