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Customer Service Associate
4 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Gratitude Philippines.
Key Responsibilities:
- Provide exceptional customer service through various communication channels, including phone, email, and chat.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with internal teams to resolve customer complaints and concerns.
- Develop and maintain a thorough understanding of our products and services to effectively address customer needs.
- Meet or exceed performance metrics and targets, including first call resolution, customer satisfaction, and average handle time.
Requirements:
- At least a high school diploma or equivalent.
- Previous BPO experience is a plus, but not required.
- Excellent communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
