Customer Service Associate

4 weeks ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

Job Purpose: As a Customer Service Representative with Fair Trade Outsourcing, you will be responsible for handling customers' subscription concerns through email and tickets. Your primary goal is to provide excellent customer service and resolve issues efficiently.

Key Responsibilities:

  • Billing questions and issues
  • Cancellation of orders
  • Following up on orders or concerns
  • Product inquiries
  • Return and exchange questions and processes
  • Return requests for faulty products or size issues
  • Refunds for items
  • Correcting shipping errors
  • Tracking inquiry

Requirements:

  • Desire to help customers
  • Strong written skills
  • Quick learner who can pay attention to detail
  • Ability to work well in a team
  • Preferably with prior data entry or CSR experience

Working with Fair Trade Outsourcing: As a Customer Service Representative, you will be part of a team that values customer satisfaction and provides excellent support. If you are a detail-oriented individual with strong written skills and a passion for helping others, we encourage you to apply for this role.



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