Drive Customer Value

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerSuccess Full time $800 - $1,300
Customer Success Professional

The role involves building trust with customers and providing them with an exceptional experience navigating our extensive offerings.

  • A strong focus on supporting customers by finding solutions to their queries.
  • Enhance documentation about problem-solving, Q&A, onboarding materials, and knowledge base.
  • Develop campaigns targeting multiple customers through various digital touch-points and activities.
  • Identify high potential as well as high-risk customers from newly onboarded users or customers.
  • Onboard new customers and introduce them to our products and support processes.
  • Collaborate with Sales and Support in developing and delivering engagement plans that meet the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification and mitigation.

Key qualities we are looking for in you:

  • Customer-facing experience and interpersonal skills.
  • An empathetic individual with a natural drive to help others.
  • Passion for technology and infrastructure, with a particular interest in Ubuntu.
  • Excellent presentation and communication skills.
  • Strong organisational skills, ability to structure and constantly update documentation.

Additional skills that would be valuable:

  • Proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English.

What we offer you:

  • A flexible work environment with regular team sprints in person.
  • A personal learning and development budget of USD 2000 per year.
  • Annual compensation review and recognition rewards.
  • Generous holiday leave and employee assistance programme.
  • Opportunity to travel to new locations to meet colleagues from your team and others.

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