Customer Experience Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time $35,000 - $45,000

As a customer service professional, this role requires a deep understanding of company policies and the ability to effectively communicate with customers.

Job Overview

This position involves handling customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns in a professional and empathetic manner.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Understand and apply company policies while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
  • Assist in resolving charge disputes and processing refunds when needed
Qualifications
  • Excellent written and verbal communication skills
  • Previous experience in customer service, preferably in an apparel e-commerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency
  • Comfortable making outbound calls to customers when needed

  • Customer Experience Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time ₱684,532 - ₱1,069,821

    Role Description">We are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for handling escalated support tickets, troubleshooting technical issues, and collaborating with cross-functional teams to resolve customer issues.The ideal candidate will have strong problem-solving skills, excellent...

  • Customer Experience Specialist

    4 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerExperience Full time ₱5,000,000 - ₱8,500,000

    The role of the Customer Experience Specialist is to provide exceptional service across all contact channels while maintaining high service levels and efficiency.Key ResponsibilitiesProvide first-time resolution to customer contacts ensuring a positive experience.Improve customer value by maximising conversion and retention opportunities using company...

  • Customer Experience Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerExperience Full time ₱54,000 - ₱69,000

    We're looking for a Customer Experience Specialist to join our team. In this role, you'll be responsible for delivering exceptional customer service through phone calls, emails, and other forms of communication.Key ResponsibilitiesHandle customer inquiries with professionalism and a focus on solutions.Provide expert support for luxury products.Use CRM tools...

  • Customer Experience Champion

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱1,500,000

    Job OverviewTo provide top-notch support to clients and ensure a positive customer experience, you will play a pivotal role as a Customer Support Specialist. You must be a quick learner, tech-savvy, and experienced in delivering outstanding customer support.

  • Customer Experience Ambassador

    2 days ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time ₱540,000 - ₱600,000

    Customer Support Specialist OpportunityWe are seeking a talented Customer Support Specialist to join our team.This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional support experiences.The successful candidate will be responsible for providing timely and effective support to customers across multiple...

  • Customer Experience Ambassador

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time $45,000 - $55,000

    Job OverviewWe are seeking a skilled professional to join our team as a Customer Care Specialist.This role involves providing exceptional customer service and support via various channels.The ideal candidate will possess excellent communication skills, be proactive, and have a strong ability to problem-solve.Key Responsibilities:Provide timely and effective...

  • Customer Experience Specialist

    24 hours ago

    Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱700,000 - ₱1,200,000

    Are you passionate about delivering exceptional customer experiences?We are seeking a skilled Customer Service Advisor to join our team.About the RoleThis is an exciting opportunity for individuals who enjoy working in a fast-paced environment, resolving customer queries and concerns with empathy and professionalism.As a Customer Service Advisor, you will be...

  • Customer Experience Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $80,000

    Customer Relationship ManagerThe primary role of this position is to establish and maintain effective customer relationships.This involves liaising with various internal departments to ensure client satisfaction and loyalty.This individual fosters relationships with customers, providing them with timely value propositions that propel growth and achievement...

  • Customer Experience Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱1,800,000 - ₱2,400,000

    Key Role ResponsibilitiesThe ideal candidate will be responsible for delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.They will troubleshoot and resolve customer issues, optimize support processes, and contribute to a values-driven culture. By collaborating across teams, this role ensures...

  • Customer Experience Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    We're looking for enthusiastic individuals to support a range of customer service initiatives. In this role, you'll assist customers with enquiries and provide excellent service.This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you’re a natural problem solver who thrives on creating...