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We are seeking a highly skilled and detail-oriented Technical Support Assistant to join our team at Edufied (BEfied Group). As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance with technical issues.
Job SummaryThis is an excellent opportunity for individuals who enjoy problem-solving, communication, and working in a dynamic environment. The successful candidate will be responsible for responding to customer queries, resolving technical problems, and providing timely and accurate support via various channels.
Responsibilities:- Respond to customer inquiries in a timely and accurate manner, using phone, email, or chat
- Identify customer needs and provide effective solutions to help them utilize specific product features
- Analyze and report product malfunctions, including testing different scenarios and impersonating users
- Update internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to offer assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- FOLLOW up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with the Product, Sales, and Marketing teams
- Submit timely reports to management based on work completed
To succeed in this role, you should possess:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patient when handling challenging cases
We offer a competitive salary of $45,000 per year, along with:
- Remote work opportunities, allowing you to work from home
- Tamperproof Certificate of Completion upon completion of your training
- A full-time job opportunity for top performers
- A completion bonus to recognize outstanding achievements
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