IT Infrastructure Expert

23 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱1,200,000 - ₱1,550,000
Job Description

We are seeking a seasoned IT professional to join our team as a Technical Support Specialist. In this role, you will provide expert technical support via various communication channels and remote tools.


Key Responsibilities:
  • Troubleshoot and resolve complex hardware, software, and network-related issues across multiple platforms.
  • Configure and manage networking equipment, including switches, access points, and firewalls.
  • Administer user accounts and access in Active Directory, Microsoft Entra, and other platforms.
  • Manage SaaS applications, such as Zoom, Slack, and 1Password.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.

Required Skills and Qualifications:
  • Minimum 3+ years of experience in an IT Helpdesk or technical support role with Tier 2/3 capabilities.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Advanced troubleshooting skills in macOS.
  • Proficiency in Microsoft Intune administration and Microsoft Entra administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
  • Proven ability to troubleshoot complex issues and manage systems independently.
  • Experience supporting both local and remote end-users across macOS and Windows platforms.

About This Role:

This is an excellent opportunity for a skilled IT professional to take their career to the next level. If you have the required skills and experience, we encourage you to apply for this exciting opportunity.

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