Service Delivery Executive

1 week ago

Makati City, National Capital Region, Philippines beBeeDelivery Full time $80,000 - $100,000
Job Opportunity

We are seeking an experienced Service Delivery Manager to lead our service delivery teams. This role is responsible for building and maintaining strong relationships with clients, ensuring timely and quality service delivery, and driving process improvement.

Key Responsibilities:

  • Client Relationship Management:
    • Establish and maintain strong relationships with clients as the primary contact for service-related inquiries and concerns.
  • Service Level Agreement (SLA) Management:
    • Monitor adherence to SLAs, identify potential issues, and take corrective actions to ensure timely and quality service delivery.
  • Team Leadership:
    • Lead and motivate service delivery teams, assign tasks, and provide coaching and support to ensure optimal performance.
  • Performance Monitoring:
    • Define key performance indicators (KPIs), track service delivery metrics, and analyze data to identify areas for improvement.
  • Issue Resolution:
    • Manage escalations, investigate service disruptions, and coordinate timely resolution of client issues.
  • Reporting and Communication:
    • Prepare regular performance reports for stakeholders, including client updates on service delivery status and key metrics.
  • Process Improvement:
    • Identify opportunities to optimize service delivery processes, implement changes to enhance efficiency and effectiveness.
  • Stakeholder Management:
    • Collaborate with cross-functional teams across the organization to ensure alignment with service delivery objectives.

Qualifications:

  • Strong Communication Skills:
    • Effective written and verbal communication to interact with clients, stakeholders, and team members.
  • Leadership Abilities:
    • Proven ability to lead and motivate teams, delegate tasks, and foster collaboration.
  • Analytical Skills:
    • Ability to interpret performance metrics and identify areas for improvement.
  • Problem-Solving Skills:
    • Ability to diagnose issues, develop solutions, and manage complex situations effectively.
  • Customer Focus:
    • Understanding of customer needs and commitment to delivering exceptional service.

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