Head of Operations

5 days ago

Manila, National Capital Region, Philippines Nityo Infotech Full time

**Job Overview:**

Nityo Infotech is seeking an exceptional Managing Director to lead our operations and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the company incorporation process, facilitating consultants with information for incorporation, and managing multiple service desk teams across different clients.

The ideal candidate will have a proven track record in overseeing company incorporation processes, managing overall operations, and leading large-scale IT service delivery initiatives. You will work closely with our senior leadership board to ensure alignment with organizational goals and drive process improvements.

**Key Responsibilities:**

  • Oversee incorporation process and facilitate consultants with information for incorporation.
  • Work with resource partners and facilitate timely resources ramp up.
  • Create and implement offshoring strategic plans to achieve business objectives and maximize growth opportunities.
  • Offer strategic guidance to the senior leadership board and ensure a clear view of market trends regarding resource availability, compensation, and benefits.
  • Manage overall operations and resources, ensuring operational efficiency and financial performance.
  • Establish and maintain relationships with key stakeholders, including clients, partners, suppliers, and regulatory authorities.
  • Resolve complex issues that impact the company's performance and long-term sustainability.
  • Monitor legal and regulatory requirements while upholding ethical business practices.
  • Act as the company's representative in external engagements, industry events, and networking opportunities.
  • Identify and mitigate risks to the company's operations and reputation through proactive planning and risk assessment.
  • Ensure high levels of customer satisfaction by enabling offshore resources to deliver quality services and addressing internal and external customer concerns promptly.
  • Set performance benchmarks and regularly review and assess the team's progress toward achieving its goals.
  • Identify and establish strategic partnerships and alliances to enhance the company's market position.
  • Promote and integrate sustainable practices into the company's operations to minimize environmental impact.

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