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Customer Onboarding Manager

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Taguig, National Capital Region, Philippines GCash Full time

We're looking for an experienced Customer Onboarding Manager to join our Marketing team at GCash. In this role, you'll be responsible for developing and implementing strategies to improve the customer onboarding process, ensuring a seamless experience for our users.

Key Responsibilities:
  • Design and implement registration and verification journey improvements
  • Develop comprehensive communications strategy across the start-of-life journey
  • Collaborate with cross-functional teams to ensure effective onboarding processes

The successful candidate will have 7+ years of experience in brand/marketing/consulting, with a strong background in customer experience and process improvement.