Data Driven Business Development Manager

13 hours ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱6,000,000
Job Overview

A data-driven professional is required to join our Customer Experience Team as a key member in improving customer retention through designing smarter user experiences and implementing churn reduction strategies.

Responsibilities
  • Identify, monitor, and analyze key customer metrics to drive retention strategies.
  • Collaborate with design and product teams to improve UI/UX and reduce churn.
  • Develop and test solutions to enhance navigational flow and usability.
  • Partner with sales and marketing to align retention initiatives with business goals.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve problems quickly, even under pressure.
  • Pursue continuous improvement in processes and systems.
Requirements
  • Solid grasp of SaaS, user journey mapping, and usability principles.
  • Strong understanding of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.

Our company offers a dynamic and innovative environment where you can grow and make a real impact. We're looking for passionate individuals to collaborate with and take the next step in your career.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and IT Consulting

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