Multilingual Customer Service Expert

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Are you looking for a dynamic career opportunity that combines customer service skills with language expertise?

We have an exciting job opening for a Customer Service Representative who can communicate effectively with customers in multiple languages.

Job Description

This role involves handling inbound and outbound calls, emails, and chats from customers seeking assistance with various products and services. As a Customer Service Representative, you will provide exceptional customer service by resolving issues promptly, empathetically, and professionally.

  • Handle customer inquiries and resolve issues in a timely and efficient manner.
  • Provide clear and concise information to customers regarding products, services, and policies.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Document all customer interactions and claims in CRM systems accurately and thoroughly.
Required Skills and Qualifications

To be successful in this role, you must possess the following skills and qualifications:

  • Excellent written and verbal communication skills in multiple languages.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities.
  • Strong problem-solving, conflict resolution, and customer service skills.
  • Reliable and punctual with strong time management skills.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Benefits

As a valued member of our team, you will enjoy the following benefits:

  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The opportunity to work with a diverse range of customers and colleagues.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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