Mandarin Language Customer Service Professional

1 day ago


Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,500,000
Job Opportunity

As a Mandarin Language Customer Support Associate, you will be the primary point of contact for our customers via phone, email, and chat. You will address a broad range of issues and requests related to our products.

Key Responsibilities:
  • Promptly and accurately respond to customer needs as measured by: median first response time of less than one minute, issue resolution time of fewer than 24 hours, and CSAT score of 95%
  • Escalate issues to teammates and the engineering team as needed. Have judgment on what are user errors, poor training, product defects, and feature requests.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Proactively check in with clients until the issue is resolved
  • Actively participate in initiatives that drive the company's growth by assisting in training junior customer support representatives, product testing, recommending new products to customers, etc.
Additional Responsibilities:
  • Partner with the Success team to get clients set up and make any modifications that clients request to fully take advantage of our platform
  • Help build and update our customer and internal knowledge bases through writing articles and recording video walkthroughs


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