Highly Skilled IT Professional

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeNetwork Full time $100,000 - $120,000
Job Overview

We are seeking a highly skilled Senior System Administrator to join our team. As a senior-level systems administrator, you will be responsible for resolving complex technical issues directly with customers via phone, email, and onsite. This role requires expertise in advanced network troubleshooting and configuration for various devices, as well as knowledge of Microsoft Windows Server, Azure, and cloud computing platforms.

Key Responsibilities
  • Resolve complex technical issues via phone, email, remote access, and onsite.
  • Act as the primary escalation point from tier 1 and tier 2 support technicians.
  • Provide training as needed to the tier 1 and tier 2 support teams.
  • Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching).
  • Expertise in Office 365/Azure administration and migrations.
  • Maintain and update documentation along with creation of technical procedures.
  • Able to be assigned projects, and adhere to schedules for on-time completion.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
  • Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.
  • 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment.
  • Proven ability to resolve complex technical issues via phone, email, remote access, and onsite.
  • Hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching).
  • Advanced knowledge in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.
  • Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler).
  • Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP).
  • Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.
  • Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS).
  • Expert-level skills in Office 365 and Azure administration, migrations, and license management for SaaS products.
  • Experience as primary escalation point for Tier 1 & Tier 2 support teams, including mentoring and providing training.
  • Ability to manage device firmware and OS patching/upgrades across multiple platforms.
  • Capable of creating and maintaining technical documentation and standard operating procedures.
  • Skilled in project ownership — can handle assigned projects and meet deadlines consistently.
  • Excellent problem-solving and analytical abilities.
  • Strong communication skills for direct client interaction and team collaboration.
  • Able to work independently with minimal supervision in a remote setting.
  • Strong organizational skills and attention to detail.

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