Helpdesk Operations Expert

6 days ago


Pasig, National Capital Region, Philippines Datamatics Full time

Job Description: As a Helpdesk Operations Expert, you will be responsible for managing and coordinating helpdesk operations to ensure seamless delivery of technical support services to our clients.

Key Responsibilities
  • Helpdesk Management: Oversee the day-to-day activities of the helpdesk team, including query management and resolution.
  • Tier 2 Support: Collaborate with senior technical support engineers to resolve complex issues.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance helpdesk efficiency and effectiveness.
Requirements and Qualifications
  • Languages: Fluency in Mandarin and English.
  • Experience: 1-3 years of experience in a similar technical support role.
  • Preferred Qualifications: Prior experience in helpdesk or TSR roles.

Why Join Us: Opportunities for career growth, competitive salary, and a collaborative work environment make Datamatics an attractive employer for technical professionals.


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