Helpdesk Operations Expert
6 days ago
Job Description: As a Helpdesk Operations Expert, you will be responsible for managing and coordinating helpdesk operations to ensure seamless delivery of technical support services to our clients.
Key Responsibilities- Helpdesk Management: Oversee the day-to-day activities of the helpdesk team, including query management and resolution.
- Tier 2 Support: Collaborate with senior technical support engineers to resolve complex issues.
- Process Improvement: Identify areas for process improvement and implement changes to enhance helpdesk efficiency and effectiveness.
- Languages: Fluency in Mandarin and English.
- Experience: 1-3 years of experience in a similar technical support role.
- Preferred Qualifications: Prior experience in helpdesk or TSR roles.
Why Join Us: Opportunities for career growth, competitive salary, and a collaborative work environment make Datamatics an attractive employer for technical professionals.
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