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Investigations Case Manager

3 weeks ago

Manila, National Capital Region, Philippines YTO EXPRESS Full time

Job Overview: The Investigations Case Manager will be responsible for conducting thorough investigations into allegations of fraud, violations of distributor contracts, Market Conduct Guidelines, and company policies. This role requires strong analytical skills, attention to detail, and excellent communication skills.

  • Responsibilities:

    • Conduct thorough investigations into allegations of fraud, violations of distributor contracts, Market Conduct Guidelines, and company policies.
    • Gather and analyze data, documents, and other relevant evidence to support investigations.
    • Coordinate promptly with various departments and complainants to retrieve necessary information and documents.
    • Verify records to process clearance requests from distributors and business units efficiently.
    • Document and maintain case files in the Case Management Tool (CMT) ensuring accuracy and completeness.

Requirements: To succeed in this role, you must have excellent analytical skills, attention to detail, and excellent communication skills. You should also have the ability to work independently and as part of a team, and possess strong problem-solving skills.