Financial Crimes Investigator

2 weeks ago

Manila, National Capital Region, Philippines HCM Nexus Full time

We are seeking a detail-oriented and analytical Risk Management Specialist to join our dynamic team at HCM Nexus. In this role, you will be responsible for investigating and analyzing potential financial crimes to protect our clients and the organization.

Key Responsibilities

  • Analyze transaction history and gather supporting documents to identify potential financial crimes

  • Conduct thorough investigations to determine the validity of claims

  • Communicate with customers, merchants, and internal departments in a professional manner to resolve claims

  • Document case findings and actions taken in internal systems

  • Educate customers and merchants on risk management practices to prevent financial crimes

Qualifications

  • Bachelor's Degree in Business, Finance, Criminology, or related field (preferred but not required)

  • At least 1-2 years of experience in fraud, claims, risk, or customer service roles (banking/financial industry experience is a plus)

  • Strong analytical, problem-solving, and investigative skills

  • Excellent communication skills, both verbal and written

  • Proficient in using Microsoft Office and case management tools

  • Able to work onsite in a fast-paced environment

  • Committed to maintaining productivity and accuracy targets

What We Offer

  • Competitive salary and performance incentives

  • HMO and other health benefits

  • Opportunities for career growth and development

  • A collaborative and supportive work environment

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