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Benefits Processing and Case Resolution Expert

2 weeks ago

Manila, National Capital Region, Philippines White & Case LLP Full time
About the Team

The Global Operations team is a dynamic and supportive team that works together to deliver exceptional results. We are passionate about what we do and strive for excellence in everything we do.

As a Benefits Administrator, you will be part of this team and will have the opportunity to contribute to the success of the team and the organization. You will be working closely with HR partners, Benefits Centers of Expertise, SMEs, and vendors to administer employee benefits and resolve benefit-related issues.

Requirements

  • Minimum of 1-year general administrative experience.
  • Verbal and written English proficiency is a must.
  • Work experience with APAC/EMEA/US counterparts preferred.
  • Amenable to work in rotating shifts (APAC, EMEA and US time zones), Hybrid set-up.
  • Background in US, Global/Local Benefits Administration, and Billing is an advantage.
  • Working knowledge of relevant Global Benefits policies and regulations; US Benefits is an advantage.
  • Strong MS Excel skills and able to produce reports through use of various excel functionalities and formulas; preferably knowledge and experience in creating Macro tools.
  • Working knowledge of Microsoft Office tools MS Visio, MS PowerPoint, MS Word as well as Case Management Tool.
  • Ability to gain a strong understanding of the administrative process as it relates to benefit plans and policies and demonstrates willingness to learn and adaptability to change.
  • Team player: Actively participates as a member of a team to move the team toward the completion of goals. Maintains strong, personal connections with team members and key stakeholders. Aligns personal work and performance with the broader team to achieve mutual outcomes.
  • Ability to effectively interact and engage with all levels of the Firm, along with well-developed oral and written communication skills.
  • Shows positivity and enthusiasm in carrying out work functions with strong time management skills and ability to stay calm under pressure when juggling multiple tasks.
  • Strong analytical capabilities to provide data trend analysis and identify process improvements.