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Investigations Support Manager

2 weeks ago

Manila, National Capital Region, Philippines EMAPTA Full time

About Our Team

Emapta Philippines is a team that values camaraderie, excellence, and growth.

We're passionate about collaborating with our colleagues to solve problems and drive results.

As a Compliance Resolution Expert, you'll have the opportunity to work closely with our Broker Monitoring & Advice unit, providing essential administrative support to the investigations team.

You'll review complaints, gather relevant information from stakeholders, and support the processing of internal dispute resolutions.

Responsibilities

Your Key Tasks

  • Organizing case files, managing documentation, and ensuring disputes are handled efficiently.
  • Reviewing complaints and gathering relevant information from stakeholders.
  • Communicating effectively with clients and brokers via phone and email.