Operations Delivery Expert

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeOperations Full time $60,000 - $90,000
Job Description

Delivery Operations Specialist

This role supports the delivery operations within a customer success department, focusing on tools, processes, and reporting to ensure alignment and accountability. The specialist will design and implement operational tools and processes to enable consistent and scalable delivery operations.

Key responsibilities include:

  • Designing, implementing, and continuously improving operational tools, processes, and reports that enable consistent and scalable delivery operations.
  • Identifying operational bottlenecks and inefficiencies within the delivery team and contributing to the development of standardized solutions with cross-functional stakeholders.
  • Maintaining and improving automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinating with stakeholders across departments to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conducting data analysis and contributing to reporting and insights that support operational decision-making and performance visibility.
  • Supporting change management, documentation, and administrative activities to ensure smooth adoption of new tools, workflows, and process standards across the customer success department.
  • Contributing to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.
Required Skills and Qualifications
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
Benefits
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment & well-being program.
  • A clear induction program & a mentoring buddy to help you.
  • Private health insurance allowance.
  • Unlimited time off.
Others
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: IT Services and IT Consulting.

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