Platform Operations Associate

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱345,600 - ₱579,330
Customer Support Professional

We are seeking a seasoned customer-focused professional to support our team and enhance client experience on our platform.

  • This role is ideal for someone with attention to detail, excellent communication skills, and a strong drive to help clients succeed.

Key Responsibilities:

  • Proactively engage with diverse clients to ensure they are fully functional on our platform, gathering valuable insights for future updates.
  • Independently manage communications and account needs for lower-tier accounts, ensuring each client feels supported and operational.
  • Support new client onboarding, including setup, introductory training, and troubleshooting inquiries.
  • Collaborate with CSMs to address day-to-day account activities, such as user outreach, growing share of wallet, capturing client feedback, and addressing client needs.
  • Monitor platform usage, identifying issues or improvement opportunities, and working closely with CSMs to address these and promote client engagement.
  • Assist in creating quarterly business review presentations by developing engaging reports, highlighting client health/engagement scores, emerging trends, and the value clients gain from our platform.
  • Serve as an initial point of contact for client inquiries, escalating complex issues to CSMs or other teams as necessary.
  • Identify potential sales leads through client interactions, supporting sales initiatives.
Qualifications:
  • Proven experience in customer support, account management, or similar roles.
  • Strong organizational skills with attention to detail.
  • Excellent communication and interpersonal skills for remote interaction with diverse clients.
  • Proficiency with CRM software, Google Workspace, and Microsoft Office.
  • Familiarity with data analysis tools is a plus.
  • Ability to work collaboratively in a remote team-oriented environment across time zones.

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